Terms of Service

Last Updated: 7 October 2026

Welcome to Huengrow. These Terms of Service (“Terms”) govern your access to and use of the Huengrow website, including any purchases made through our website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Huengrow

Huengrow is an online e-commerce platform offering products across categories such as fashion, lifestyle, daily essentials, and other products displayed on our website.

Throughout these Terms, “Huengrow”, “we”, “us”, and “our” refer to Huengrow. “You” or “customer” refers to any person who accesses our website or purchases products from us.

2. Eligibility

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law.

• The information provided by you is accurate and complete.

• You will use our website only for lawful purposes.

• If you are under the age of 18, you use the website with the involvement and consent of your parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, specifications, and other information displayed on our website are accurate.

However:

• Actual product colours may vary slightly depending on your device or screen settings.

• Product availability may change without prior notice.

• Minor variations in appearance, packaging, measurements, or specifications may occur.

• We reserve the right to correct errors or inaccuracies in product information.

The images displayed on the website are for representation purposes and may not always exactly match the physical product.

4. Prices and Payments

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

We may change product prices at any time without prior notice. However, price changes will not affect orders that have already been successfully confirmed, except where required to correct an obvious pricing error.

We accept the payment methods displayed at checkout. By providing payment information, you confirm that you are authorised to use the selected payment method.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order is considered accepted by Huengrow only when we confirm or process the order.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent or unauthorised transactions

• Incorrect or incomplete customer information

• Delivery limitations

• Violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method or through another permitted refund method.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.

Delivery timelines may vary depending on:

• Delivery location

• Product availability

• Courier or logistics delays

• Weather or natural events

• Public holidays

• Operational or unforeseen circumstances

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside our direct control.

You are responsible for providing a correct and complete delivery address and contact information.

7. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Please review our Return & Refund Policy before making a purchase.

Products may be eligible for return or exchange only if they meet the conditions specified in our policy.

Certain products may be non-returnable due to their nature, hygiene requirements, customization, or other applicable restrictions.

Huengrow reserves the right to inspect returned products before approving a return, exchange, or refund.

8. Order Cancellation

You may request cancellation of an order before it has been dispatched, subject to our cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.

If a cancellation is approved after payment, the eligible amount will be refunded according to our refund policy.

9. User Accounts

Certain features may require you to create an account.

You are responsible for:

• Providing accurate information

• Keeping your account information updated

• Maintaining the confidentiality of your login credentials

• All activities carried out through your account

You should notify us immediately if you believe your account has been accessed without your permission.

Huengrow reserves the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent, abusive, or unlawful activity.

10. Acceptable Use

You agree not to use the website to:

• Violate any applicable law or regulation

• Commit fraud or engage in fraudulent transactions

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of the website

• Upload malicious software, viruses, or harmful code

• Copy, reproduce, distribute, or misuse our website content without permission

• Collect or misuse information belonging to other users

• Use automated systems to scrape, copy, or extract website content without our permission

• Place fraudulent, abusive, or intentionally misleading orders

We reserve the right to restrict or terminate access to users who violate these requirements.

11. Intellectual Property

All content available on the Huengrow website, including but not limited to:

• Brand name and logo

• Product images

• Photographs

• Graphics

• Website design

• Text and descriptions

• Videos

• Icons

• Illustrations

• Website layout

• Software and other materials

is owned by or licensed to Huengrow and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

12. User-Generated Content

If you submit reviews, ratings, photographs, comments, feedback, or other content to Huengrow, you confirm that:

• The content is your own or you have permission to use it.

• The content does not violate the rights of another person.

• The content does not contain unlawful, abusive, misleading, defamatory, or offensive material.

By submitting content, you grant Huengrow a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for business, promotional, and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery partners, social media platforms, or other services.

Huengrow does not control third-party websites or services and is not responsible for their content, policies, availability, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process personal information required to provide our services, process orders, facilitate payments, arrange deliveries, provide customer support, and improve our services.

Please review our Privacy Policy to understand how your information is collected, used, stored, and protected.

15. Disclaimer

We make reasonable efforts to keep our website and information accurate and available. However, we do not guarantee that:

• The website will always be available or uninterrupted.

• All information will always be completely accurate or error-free.

• The website will be free from technical issues or harmful elements.

• Every product will always be available.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable Indian law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Huengrow will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through it.

This does not limit any liability that cannot legally be limited or excluded under applicable law, including applicable consumer protection rights.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Huengrow, its owners, employees, representatives, and service providers harmless from claims, losses, damages, liabilities, and expenses arising from:

• Your violation of these Terms

• Your unlawful use of the website

• Your violation of another person's rights

• Fraudulent or unauthorised activity associated with your account

18. Changes to These Terms

Huengrow may update or modify these Terms from time to time.

Updated Terms will be posted on this page with the revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of Huengrow's registered office, subject to applicable consumer protection laws and the customer's statutory rights.

20. Grievance Redressal

If you have any complaint, concern, or question regarding an order, product, website, or these Terms, please contact us using the details below.

Brand: Huengrow
Email: mokshamehta2508@gmail.com
Phone: +91 85116 60558
Address: Vapi, Gujarat
Grievance Officer: Moksha Mehta

We aim to review and respond to customer complaints within the timeframe prescribed under applicable law.

21. Contact Us

For questions regarding these Terms of Service, please contact:

Huengrow
Email: mokshamehta2508@gmailcom
Phone: +91 85116 60558
Address: Vapi, Gujarat

By using the Huengrow website, you acknowledge that you have read, understood, and agreed to these Terms of Service.